Appointments are recommended for wig and hair-loss consultations, breast prosthesis and mastectomy fittings, and compression garment fittings. An appointment allows us to reserve a private fitting room and make sure a trained team member is available to give you the time and attention you need.

Walk-ins are always welcome for general shopping, although there may be a wait if our fitting rooms or staff are busy.

Not at all! While we are proud to support many people going through cancer treatment, Compassionate Beauty serves anyone experiencing hair loss or requiring our specialty products, regardless of the reason.

Our clients may be experiencing hair loss from chemotherapy, alopecia, thinning hair, hormonal changes, medications, autoimmune conditions, genetics, or many other causes.

You do not need to have a cancer diagnosis to book an appointment with us.

Yes. Privacy and comfort are extremely important to us. Our consultations and fittings take place in private fitting rooms so you can feel comfortable discussing your needs and trying products.

Absolutely! You are welcome to bring a spouse, family member, friend, or support person with you.

If you know you will be undergoing treatment that may cause hair loss, we recommend visiting us before your hair begins to fall out whenever possible.

Coming in beforehand allows us to see your natural hairstyle, colour, texture, and density, which can be very helpful when choosing a wig that feels familiar to you.

However, you can book a consultation at any stage of your hair-loss journey.

Your consultation is all about finding something that makes you feel comfortable and confident.

We'll talk with you about your current hair, lifestyle, preferences, budget, and what you're hoping to achieve. From there, we'll help you try different styles, colours, fibres, and cap constructions and explain the differences between your options.

There is never an expectation that you have to purchase something simply because you've booked a consultation.

Yes! We carry a wide selection of synthetic and human hair wigs, with options at a variety of price points.

Our team can explain the benefits, maintenance requirements, longevity, and cost differences between the different types of hair so you can decide what makes the most sense for you.

Wig pricing varies considerably depending on the brand, fibre, length, cap construction, and whether the wig is synthetic or human hair.

We carry options at a variety of price points and budgets. During your consultation, we're happy to discuss your budget upfront and show you appropriate options without pressure.

A wig provides coverage over the entire head, while a hair topper is designed to add coverage and volume to a specific area where natural hair is thinning.

Toppers are often a great option for people experiencing thinning or partial hair loss who still have enough natural hair to blend with the piece.

If you're unsure which option is right for you, our team can help you determine that during your consultation.

Yes. We work with clients experiencing all types and stages of hair loss, including alopecia, chemotherapy-related hair loss, thinning hair, hormonal hair loss, medication-related hair loss, and other medical or non-medical causes.

In many cases, yes. We work with a number of wig manufacturers and suppliers and may be able to special-order a particular style, colour, length, or size depending on availability.

Yes. Our experienced stylists can help customize many wigs and hairpieces to make them feel more natural and personal to you.

Depending on the piece, this may include trimming, shaping, styling, or other adjustments.

We generally recommend avoiding heat on synthetic wigs unless you have been specifically advised otherwise by one of our wig specialists.

Even products marketed as "heat-friendly" or "heat-defiant" can be damaged by excessive heat or improper styling. Before using any heated styling tool on your wig or topper, please speak with our team.

Wig care depends on whether your piece is synthetic or human hair. We will explain the proper washing, drying, storage, and styling techniques when you purchase your wig.

We also carry products specifically designed for wig and hairpiece care.

Yes. We offer professional wig and hairpiece services. Please contact us for information about the services available for your particular piece and to schedule an appointment.

Our Loving Headshave is a complimentary service we offer for clients experiencing treatment-related or medical hair loss.

We understand that removing your hair can be an emotional part of the process. Our goal is to provide a private, compassionate and supportive environment where you can go through that experience with dignity and care.

There is no charge for our Loving Headshave service.

Yes. Our trained fitters provide private breast prosthesis fittings and can help you find an option that provides the comfort, symmetry, and fit you're looking for.

Everyone's recovery is different. Immediately following surgery, a lightweight or temporary breast form may be appropriate while your body heals.

A permanent silicone breast prosthesis is generally fitted once your surgical area has healed sufficiently and swelling has subsided.

If you're unsure whether you're ready for a fitting, please contact us and we can help guide you.

Yes. We carry a variety of pocketed bras designed to securely hold a breast prosthesis, with options for different sizes, shapes, styles, support levels, and preferences.

Absolutely. Breast prosthesis fitting is about much more than simply choosing a cup size.

Our trained fitters consider your body shape, remaining breast, chest wall, surgery, lifestyle, and personal preferences to help achieve a comfortable and natural-looking fit.

Yes. We carry specialty swimwear with pockets designed to securely accommodate swim breast forms or prostheses.

Yes. We carry medical-grade compression garments, including compression sleeves, gauntlets, gloves, stockings, and other options.

We recommend booking an appointment for compression fittings, particularly if you are purchasing medical compression for the first time.

Proper measurement and fit are very important for both comfort and effectiveness.

Yes. Our trained fitters can take the appropriate measurements and help determine the correct size and style based on your prescription or needs.

A prescription may be required for certain insurance or government-funded benefits. Requirements can vary depending on your coverage.

If you're planning to submit your purchase to an insurance provider, we recommend checking your individual plan requirements beforehand.

Yes. Compassionate Beauty is an AADL vendor for eligible products and services.

Coverage and eligibility requirements vary by product and individual circumstances. Our team can help explain the process and let you know what information you'll need for your appointment.

Eligible Albertans may receive assistance through AADL for certain mastectomy products, subject to current program eligibility, benefit limits, and cost-sharing requirements.

Our team can help you understand the process and determine which products may qualify.

Certain medically required compression garments may be eligible for AADL funding when program requirements are met.

Please contact us before your appointment if you have questions about your specific situation.

Many extended health insurance plans provide some coverage for medically required wigs or cranial prostheses, but every policy is different.

We recommend contacting your insurance provider directly to confirm your coverage, maximum benefit, required documentation, and whether you need a physician's prescription.

Many extended health plans offer coverage for these products. Coverage amounts and requirements vary significantly between insurance providers and policies.

We are happy to provide an appropriate receipt for your purchase, but we recommend confirming your individual coverage with your insurance provider before purchasing.

Unfortunately, we do not direct bill third-party or private insurance companies. However, we do direct bill the Alberta Government for eligible AADL coverage, which may apply to certain prosthetic products and compression garments.

Please give us a call for more information about your specific situation and available coverage.

Yes! Compassionate Beauty offers online shopping for many of our products through our website.

Some specialty products are best purchased with the assistance of one of our trained fitters, so please contact us if you're unsure what to order.

Yes. Shipping is available for eligible products purchased through our online store or arranged with our team.

Because many of our products are personal-wear, medical, or specialty items, return and exchange eligibility varies by product.

We recommend reviewing our current Return Policy before purchasing. Please contact us before returning or exchanging an item so we can confirm whether it is eligible.

Yes! We offer several promotions and sales throughout the year.

Follow Compassionate Beauty on social media or join our mailing list to hear about upcoming promotions, events, and special offers.

Please contact our store for current gift card options.